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Privacy Policy

Last updated: 01/07/2026

TURNER+ respects your privacy and is committed to handling personal information carefully and transparently.
 

This Privacy Policy explains how we collect, use, store and disclose personal information through our website, enquiries and business activities.

1. About TURNER+

In this policy, “TURNER+”, “we”, “our” and “us” refer to:
Trading as TURNER+
ABN: 36 378 541 634
Melbourne, Victoria, Australia
Email: hello@turner-plus.com

2. What information we collect

We may collect personal information including:

  • your name

  • email address

  • telephone number

  • residential, business or project address

  • information about your property, site or proposed project

  • project type, timing and indicative budget

  • documents, drawings, photographs or other information you provide

  • employment application details, including your CV and portfolio

  • correspondence and records of conversations with us

  • technical information about your use of our website, including your IP address, browser, device and website activity
     

We aim to collect only information that is reasonably necessary for our work and business activities. This reflects the collection standard under the Australian Privacy Principles where those principles apply.

3. How we collect information

We may collect personal information when you:
 

  • submit an enquiry through our website

  • contact us by telephone, email, social media or in person

  • engage us for architectural or related services

  • provide information during a meeting, consultation or project

  • apply for a role or submit an expression of interest

  • subscribe to studio updates or other communications

  • visit or interact with our website
     

We may also receive information from clients, consultants, contractors, authorities, referrers or publicly available sources where appropriate.

4. Why we collect and use information

We may use personal information to:
 

  • respond to enquiries

  • assess potential projects

  • prepare proposals, fee submissions and agreements

  • provide architectural, design, planning, visualisation or related services

  • coordinate with consultants, builders, authorities and other project participants

  • manage client and supplier relationships

  • process employment applications

  • operate, secure and improve our website

  • maintain business and project records

  • comply with legal, professional and insurance obligations

  • send updates or marketing communications where you have agreed to receive them
     

We will not sell your personal information.

5. Website forms

Information entered into a website form may be stored through Wix and delivered to TURNER+.

Please do not submit confidential, sensitive or commercially valuable project information through the website unless necessary. Detailed project documents can be provided through an agreed secure method once we have made contact.

6. Cookies and website analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences and understand how visitors use the site.
 

Depending on the services enabled, website information may be processed through Wix, analytics providers, embedded maps, social-media tools or other third-party services.
 

You can manage non-essential cookies through our cookie banner or your browser settings. Please refer to our Cookie Policy for more information.
 

Wix provides tools for site owners to display cookie choices and manage visitor privacy requests, but the website owner remains responsible for preparing a privacy policy suited to its own activities.

7. Disclosure of information

We may disclose personal information where reasonably necessary to:
 

  • employees and contractors working with TURNER+

  • architects, planners, engineers, surveyors and other consultants

  • builders, suppliers and project collaborators

  • councils, planning authorities and other government bodies

  • professional advisers, insurers and accountants

  • website, cloud-storage, email and software providers

  • law-enforcement or regulatory bodies where required by law
     

We only disclose information for legitimate business or project purposes, or where authorised or required by law.

8. Overseas storage and processing

Some service providers used by TURNER+, including Wix, cloud-storage, email, analytics and software platforms, may store or process information outside Australia.
 

The countries involved may vary depending on the provider and its systems.
 

Where Australian privacy laws apply, cross-border disclosures may attract additional obligations.

9. Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
 

These steps may include password protection, access controls, secure cloud platforms, software updates, backups and limiting access to people who need the information.
 

No online system is completely secure, so we cannot guarantee absolute security. APP 11 similarly requires covered organisations to take reasonable protective steps rather than guaranteeing that a breach can never occur.

10. Retention

We retain personal information for as long as reasonably required for:

  • project delivery

  • business administration

  • legal and contractual obligations

  • professional, insurance and record-keeping requirements

  • employment recruitment and future opportunities, where appropriate
     

When information is no longer required, we may securely delete, destroy or de-identify it.

11. Access and correction

You may ask us to provide access to personal information we hold about you or to correct information that is inaccurate, incomplete or out of date.
 

Please contact us using the details below. We may need to verify your identity before responding.

In some circumstances, access may be limited or refused where permitted by law. Where appropriate, we will explain the reason.

12. Marketing communications

We may send you studio news, project updates or other communications where you have consented or where otherwise permitted.
 

You can unsubscribe at any time by using the unsubscribe link or contacting us directly.
 

Marketing consent should be separate from general enquiry consent where practical; Wix forms can include an explicit opt-in checkbox for this purpose.

13. Employment applications

When you apply for a role or submit an expression of interest, we may collect:

  • your contact details

  • CV and employment history

  • qualifications

  • portfolio and work samples

  • references

  • work-rights information

  • other information relevant to your application
     

We use this information to assess your suitability for current or future opportunities.
 

We may retain suitable applications for a reasonable period unless you ask us not to.

14. Third-party websites

Our website may contain links to third-party websites or social-media platforms.
 

TURNER+ is not responsible for the privacy practices or content of those websites. You should review their privacy policies before providing personal information.

15. Privacy complaints

Questions or concerns about how we handle personal information can be sent to:
 

TURNER+
Email: hello@turner-plus.com
Address: 329 98-100 Elizabeth Street, Melbourne, VIC 3000
 

Please include enough information for us to understand and respond to your concern.

We will aim to acknowledge your complaint promptly and respond within a reasonable time.

Where the Privacy Act applies and you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

16. Changes to this policy

We may update this Privacy Policy when our business, website, systems or legal obligations change.

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The latest version will be published on this page with an updated review date.

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